Frequently Asked Questions: Your Guide to Answers and Support

Frequently Asked Questions

ABOUT

Yes, at Amalia Jewelry, we take pride in offering jewelry engraving services, particularly for ID bracelets. You can personalize your piece with a name or an important date. When placing your order, simply select the engraving option and provide the necessary instructions. Rest assured that our team of expert jewelers will handle the engraving with utmost precision and professionalism. For some of our other products, such as medals and necklaces, engraving may also be possible. To inquire about the possibility of engraving these items, please feel free to email us your request. Our team will be more than happy to assist you and provide a quote if engraving is feasible for the specific product you're interested in. We strive to offer a personalized touch to your jewelry, making each piece uniquely meaningful to you or your loved ones.

At Amalia Jewelry, we take great pride in ensuring that your order is not only of the highest quality but also beautifully presented for gifting. Each piece of jewelry is carefully placed in an elegant gift box and includes a jewelry bag to add an extra touch of luxury. Additionally, we offer a complimentary blank card, so you can add a personal touch to your gift with a heartfelt message. If you plan to gift the jewelry to someone special, simply mention it in the checkout notes, and we will include the note card with your personalized message. Our goal is to provide you and your recipient with a delightful and memorable unboxing experience, making your gift even more special and meaningful.

SHIPPING & RETURNS

Certainly! We want to keep you informed every step of the way. Once your order is processed and shipped, you will receive a confirmation email with a tracking number and a link to track your package. This will allow you to stay updated on the status of your delivery and anticipate when it will arrive. If you have any further questions or need assistance with tracking your package, feel free to contact our customer support team. We are here to ensure a smooth and hassle-free shopping experience for you at Amalia Jewelry.

At Amalia Jewelry, your satisfaction is our priority. If, for any reason, you are not entirely pleased with your purchase, you have the option to return it within 30 days of receiving the item. We want to ensure your shopping experience is stress-free and enjoyable. Kindly note that custom-engraved can not be returned. For comprehensive information regarding returns and exchanges, please visit our dedicated page on the website. Should you have any queries or require further assistance, please don't hesitate to reach out to our customer support team. We are here to assist you every step of the way and make sure you are content with your Amalia Jewelry experience.

PROODUCT CARE

At Amalia Jewelry, our commitment to quality shines through our use of only natural precious stones. Each stone is meticulously chosen and ethically sourced to guarantee its authenticity and breathtaking brilliance. We firmly believe in providing you with jewelry that radiates genuine beauty and timeless elegance. With our dedication to craftsmanship and ethical practices, we aim to offer you jewelry that you can cherish and adore for a lifetime.

It is important to properly care for your jewelry to maintain its beauty and quality over time. We recommend following these care and maintenance tips:

Avoid exposing your jewelry to harsh chemicals such as chlorine, perfumes, lotions, or household cleaning products.
Take off your jewelry before engaging in activities that may damage them, such as exercising, swimming, or working with hard objects.
Clean your jewelry regularly with a soft, clean cloth to remove dust and residue.
Store your jewelry in individual cases or pouches to prevent scratching or tangling with other pieces.

By following these tips, your jewelry will remain beautiful and in good condition for a long time.

To keep your jewelry in optimal condition, we advise against wearing it while bathing. Water and cleaning products can potentially damage certain materials and gemstones. Prolonged exposure to water, especially in chlorinated pools or Jacuzzis, may adversely affect the appearance and durability of the jewelry. To preserve the beauty and longevity of your pieces, we recommend removing them before showering, swimming, or participating in similar activities. This precautionary measure will help ensure that your jewelry remains in excellent condition for years to come.

No, enamel does not wear off with time under normal circumstances. However, it may get damaged if exposed to certain elements. Avoid rubbing body creams, suncream, or using your jewelry in pools or saltwater, as chlorine and nitrate may react with the enamel. If you notice any enamel damage on your piece, don't worry. We offer enamel painting services to restore its original look. The cost for this service is $3 per charm, in addition to shipping charges. Simply reach out to us, and we'll be glad to assist you in restoring your jewelry's enamel to its former brilliance.

The pearls, turquoise, and coral stones on your jewelry pieces are securely set in place using strong adhesive during the crafting process. Under normal wear and proper care, they should remain firmly in position for a long time. However, it is essential to take certain precautions to maintain the integrity of the gemstones. Avoid exposing your jewelry to excessive moisture, such as wearing them in the pool, saltwater, or during showers. Prolonged exposure to water can weaken the adhesive over time, potentially causing the stones to become loose. To preserve the beauty and stability of your jewelry, treat them with care and follow the recommended care instructions. If you notice any issues or have concerns about the stones becoming loose, please contact our customer support team. We are here to assist you and ensure your jewelry remains exquisite and secure for years to come.

While 18k gold is of higher quality compared to 14k or 10k gold, it is not completely immune to oxidation and discoloration. However, it is considered the most commercially hypoallergenic type of gold available in the market.Water drops, sweat, shampoos, and creams can get trapped in the earlobe when not properly rinsed and dried, leading to potential allergic reactions, itching, and inflammation in the ear. Additionally, this trapped moisture can also cause the gold post to oxidize and change color over time. It is crucial to be vigilant in keeping your earlobes clean and dry, especially after activities where moisture can get trapped, such as swimming or showering. This can help prevent allergic reactions and potential damage to your jewelry. Also, some individuals have naturally acidic skin, which can interact with the metal in the earrings, leading to discoloration. If you experience any discomfort or notice changes in the appearance of the gold post, it is essential to take proper care of your jewelry or seek assistance from professionals to clean and restore its original beauty.

If the enamel on your jewelry piece starts to wear off, you lose one stones (pearl, coral, turquoise) on your earrings or you need any other kind of repear, please contact our customer support. We will ask you for a picture of the piece to understand the repair needed and will send you instructions on how to send the piece to us.

If it has been more than 30 days since you purchased your jewelry, we will provide you with an estimate of the repair cost before proceeding.

CONTACT

If you have any questions, concerns, or need assistance, don't hesitate to reach out to our dedicated customer support team. You can easily contact us through our Chat/email system by clicking on the Chat icon located in the bottom right corner of our website. From there, you'll find a convenient form to submit your inquiry via chat or email. We aim to respond promptly and provide you with the best possible service. Additionally, you can also contact us via WhatsApp at 305-490-0210. Our team is available to assist you and ensure that you have a pleasant and satisfying experience with Amalia Jewelry. Feel free to reach out to us at any time, and we'll be more than happy to help!

Thank you for your interest in becoming a wholesale client with us. We value your enthusiasm. To begin the process, kindly visit our Jewelers Registration Page. There, you will find all the necessary information on how to apply for a wholesale account. Please complete the application form provided, and our dedicated team will thoroughly review your submission. Should you meet our criteria, we will promptly reach out to you to discuss the next steps in the process. We look forward to the possibility of establishing a successful partnership with you as a valued wholesale client. Should you have any additional questions, feel free to contact our support team for further assistance.